Frequently Asked Questions

Creating an account is simple! Click on the "Register" button in the top-right corner of the website. Fill in your details including username, email address, and password. After submitting, you'll receive a verification email. Click the verification link, and your account will be activated.

On the login page, click on "Forgot Password" link. Enter your email address, and we'll send you a password reset link. Click on the link in the email, and you'll be directed to a page where you can create a new password.

Yes! When you sign up, you create a regular user account by default. You can then upgrade to an artist account by visiting your profile and clicking on "Become an Artist." You'll need to provide additional information such as your stage name, genre, and location.

To delete your account, go to your profile settings and scroll down to the bottom where you'll find the "Delete Account" option. Click on it, confirm your decision, and your account will be permanently deleted along with all your data.

Please note that this action cannot be undone, so make sure you want to proceed before confirming.

Registering as an artist gives you access to several exclusive features:

• Create a professional artist profile visible to the community
• Upload and showcase your music
• Appear in artist rankings and gain exposure
• Receive collaboration opportunities with other artists
• Get analytics on your streams and followers
• Participate in artist-only events and workshops

After registering as an artist, go to your artist profile and click on "Upload Song." You'll be prompted to provide details about your track such as title and release date, along with the audio file. Supported formats include MP3, WAV, and OGG with a maximum file size of 16MB.

Our rankings are based on several factors, including:

• Total number of streams across all your songs
• Number of followers
• Engagement rates (likes, comments, shares)
• Recent activity and growth trends

Rankings are updated weekly, giving all artists a fair chance to climb the charts based on their recent performance.

Yes! You can update your artist profile anytime by going to your profile and clicking on "Edit Profile." You can change your stage name, genre, location, university, bio, profile picture, and social media links.

Collaborations on Konnectti allow artists to work together on music projects. To initiate a collaboration, visit another artist's profile and click on "Initiate Collaboration." The artist will receive a notification and can either accept or decline your request. If accepted, both artists can communicate through our platform and upload collaborative songs.

The match score is our AI-driven compatibility rating that predicts how well two artists might work together. It's calculated based on:

• Musical genre compatibility
• Artistic style and themes
• Previous collaboration patterns
• Audience overlap
• Technical compatibility (vocal range, production style, etc.)

A higher score suggests greater potential for a successful collaboration, but remember, some of the most innovative music comes from unexpected pairings!

After a collaboration has been accepted, either artist can upload a collaborative song. Go to the Collaborations page, find the active collaboration, and click on "Create Collaborative Song." Fill in the song details and upload the audio file. Both artists will be credited, and the song will appear on both artists' profiles.

Currently, there's no strict limit on the number of collaboration requests you can send. However, we encourage quality over quantity. Focus on meaningful collaborations where both artists can contribute significantly to create something special.

If you decline a collaboration request, the initiating artist will be notified that you've declined. Don't worry about hurting feelings—the specific reason for declining isn't shared. You can always reconsider and initiate a collaboration with that artist in the future if you change your mind.

To register for an event or workshop, visit the Events or Workshops page, find the one you're interested in, and click on it to view details. If spots are available, you'll see a "Register" button. Click on it, confirm your registration, and you're all set! You'll receive a confirmation email with details about the event.

Most of our virtual events and workshops are free for registered users. However, some premium workshops and in-person events may have registration fees. Any applicable fees will be clearly displayed on the event details page before you register.

For virtual events, you'll receive an email with access instructions and links approximately 24 hours before the event starts. You can also find these details on the event page by going to your profile and clicking on "My Events" or "My Workshops." Make sure to test your audio and video equipment before joining!

Yes, you can cancel your registration at any time by going to your profile, selecting "My Events" or "My Workshops," finding the relevant registration, and clicking "Cancel Registration." For free events, there are no penalties for cancellation.

For paid events, our refund policy depends on how far in advance you cancel: full refund if canceled 7+ days before the event, 50% refund if 3-6 days before, and no refund for cancellations less than 48 hours before the event.

Any registered user can create an event! Go to the Events page and click on "Create Event." Fill in the event details including title, date, location (physical or virtual), description, and upload an event image if you have one. Your event will be reviewed by our team before being published to ensure it meets our community guidelines.

Currently, we support the following audio formats:

• MP3 (recommended for best compatibility)
• WAV (high quality but larger file size)
• OGG (good quality with smaller file size)

Maximum file size is 16MB per upload.

Konnectti Music Hub works best with the following browsers (latest versions):

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

We recommend keeping your browser updated for the best experience.

Currently, Konnectti is available as a mobile-responsive website that works well on smartphones and tablets. We're actively developing dedicated iOS and Android apps, which we expect to release later this year. In the meantime, you can add our website to your home screen for quick access.

If you're having trouble playing or uploading songs, try these troubleshooting steps:

1. Make sure you're using a supported browser (Chrome, Firefox, Safari, or Edge)
2. Check your internet connection
3. Clear your browser cache
4. Ensure the file is in a supported format (MP3, WAV, or OGG)
5. Check that the file size is under 16MB
6. Try disabling any ad-blockers or browser extensions that might interfere

If you're still experiencing issues, please contact our support team with details about the problem.

To report a bug or technical issue, please email support@konnectti.com with the following information:

• A detailed description of the issue
• Steps to reproduce the problem
• The device and browser you're using
• Screenshots or screen recordings if applicable

Our technical team will investigate and respond as soon as possible. You can also use the "Report an Issue" link at the bottom of any page on our website.